Refund policy

Our Commitment

At EplugKit, we stand behind every product we sell. If you are not completely satisfied with your purchase, we will make it right.

Return Window

You may return most items within 30 days of delivery for a full refund. Items must be in original condition and packaging.

How to Start a Return

1. Email info@eplugkit.com with your order number and reason for return
2. We respond within 1 business day with a return authorization and shipping instructions
3. Ship the item back using a trackable method
4. Refund processed within 3–5 business days of receipt

Damaged or Defective Items

Contact us at info@eplugkit.com within 7 days of delivery with photos. We will ship a replacement or issue a full refund at no cost to you.

Non-Returnable Items

• Items that have been installed, modified, or used beyond initial inspection
• Items returned more than 30 days after delivery
• Items returned without a return authorization from EplugKit

Shipping Costs

For returns due to our error (wrong item shipped, defective product), we cover all return shipping costs. For change-of-mind returns, return shipping is the buyer’s responsibility.

Refund Method

Refunds are issued to the original payment method within 5–10 business days after processing.

Contact Us

Email: info@eplugkit.com
Phone: (352) 678-9303
Hours: Monday–Friday, 9am–5pm ET
Location: Dunedin, FL